Problems detected
Users are reporting problems related to: internet, tv and wi-fi.
The latest reports from users having issues in Boston come from postal codes 02293, 02119, 02127, 02114, 02128, 02118, 02110 and 02115.
Comcast is an American telecommunications company that offers cable television, internet, telephone and wireless services to consumer under the Xfinity brand. These offerings are usually available in triple play packages. Comcast Xfinity is the largest cable TV company and largest home Internet service provider in the United States.
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What isn't working?
Please let us know what issue you are experiencing with Comcast Xfinity:
E-mailThank you for the report! If you have any tips or frustrations you wish to share, please leave a message in the comments section!
In the last three months, how would you rate Comcast Xfinity?
2.20 out of 5 124,235 ratings
Thank you!
Problems in the last 24 hours in Boston, Massachusetts
The chart below shows the number of Comcast Xfinity reports we have received in the last 24 hours from users in Boston and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
June 17: Problems at Comcast Xfinity
Comcast Xfinity is having issues since 11:20 AM EST. Are you also affected? Leave a message in the comments section!
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Most Reported Problems
The following are the most recent problems reported by Comcast Xfinity users through our website.
Internet (59%)
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TV (13%)
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Wi-fi (12%)
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Total Blackout (7%)
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E-mail (6%)
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Phone (3%)
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Live Outage Map Near Boston, Suffolk County, Massachusetts
The most recent Comcast Xfinity outage reports came from the following cities:Medford, Everett, Somerville, Stoneham, Cambridge, Boston, Dedham, Needham, Wakefield, Chestnut Hill, Allston, Weymouth, Revere, Newton and Roslindale.
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| City | Problem Type | Report Time |
|---|---|---|
 Medford | Internet | |
| Everett | TV | |
| Somerville | Phone | |
| Stoneham | Phone | |
| Cambridge | Internet | |
| Boston | Internet |
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Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
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Comcast Xfinity Issues Reports Near Boston, Massachusetts
Latest outage, problems and issue reports in Boston and nearby locations:
- Seivi (@seivi13) reported fromQuincy, Massachusetts
@Xfinity hire me as a tech cause all I do every day is unplug and plug back in the router yall insist is “broken” instead of admitting your service is ****
- Cherelle (@cl*ttle202) reported fromLynn Community Based Outpatient Clinic (CBOC), Massachusetts
I’m so tired of getting unsatisfactory service from these big cooperations that I pay my money too! @Xfinity being one, how is it I can’t speak to someone and being forced to speak to an automated system about my account?
- Sandy (@sandydion) reported fromWoburn, Massachusetts
@Xfinity do always just hang up on people on hold #yousuck
- lisa robinson (@CallHerLis) reported fromBoston, Massachusetts
@Xfinity knew wtf they were doing. They don't offer REELZ in my package, so I tried to add the channel... Can't just add the channel.Go and subscribe to Reelz streaming. Just to get a big message saying my cable company doesn't allow them to stream Live On Patrol. Pt2S
- danielle (@alicine) reported fromBoston, Massachusetts
@XfinitySupport @xfinity what is the best way to speak to a live person with a brain? On hold for over an hr, chat bot sucks. It should be just easy to contact you as it is for you to take my money every month
- Gary (@ThebostonGary) reported fromStoneham, Massachusetts
@Raiderfrank65 @dsilver88 Fletch should be fired if that happens. But really no one in the ownership group will not know if it happens @comcast doesn't give a ****, people need to stop showing up.This team needs a real owner
- Samc_research (@ResearchSamc) reported fromBoston, Massachusetts
@StarryInternet when are coming to Chelsea, MA? I am moving to Chelsea and really would like to continue using your service. I have enjoyed being a Starry customer over the last years and am dreading to go back to Xfinity😑 Please expand your service to Chelsea 🙏
- Heather Patricia (@ItsHeatherDeF) reported fromEverett, Massachusetts
Hey @Xfinity what’s up with your wifi ? I’ve had to trouble shoot it for a week straight
- Seivi (@seivi13) reported fromQuincy, Massachusetts
@Xfinity so you’re really gonna tell me that at 7:30am my internet speed was 100mbps but at 9am when everyone is sitting down to work from home my internet suddenly is out and then it’s at 10mbps. Y’all are scamming people because you get away with it.
- oj (@ojisipp) reported fromQuincy, Massachusetts
I swear to God xfinity sucks
- Janine McG (@Jkmcg) reported fromQuincy, Massachusetts
@CTabatabaie I’m usually behind on Comcast. Doesn’t matter what network
- WildWestDanTV🤠(Formerly MonkeyDKS) (@WildWestDanTV) reported fromBoston, Massachusetts
@MrLimeRunner You too??!? That sounds just like my 2:30 pm @comcast outage from my Monopoly area!!
- ✨ Amy Liz ✨ (@meatballshawty) reported fromBoston, Massachusetts
Hey @Xfinity, let me schedule a goddamn technician visit without jumping through a million hoops before I cancel my service.
- Fennis Dembo (@YouCantByum) reported fromBoston, Massachusetts
Hey @Xfinity why can I watch the Celtics game on the @espn app signing in with my xfinity login but not on the xfinity streaming app? Absurd.
- Eduardo Escobar (@cadejo7) reported fromBoston, Massachusetts
@DarlinSincerest @Xfinity That’s one of the reasons I switch my internet provider because their internet is too slow and so expensive 🫠
- Richelle K., MSM, MSW (@KLoniSky) reported fromBoston, Massachusetts
What is going on with @comcast internet 😳 it's been down all day.
- RYAN M~W - BLM (@ryanttb) reported fromSomerville, Massachusetts
@XfinitySupport @RCNconnects Hi @RCNconnects, there was a technician at our house around 11am this morning switching one unit to RCN. Xfinity is now broken and RCN phone support claims "we can't work on each others wires" I will DM you both our address.
- 任思麒 Kandice Z. ☮️✌🏽🕊 (@BlackUniGryphon) reported fromBoston, Massachusetts
That's some seriously DARK psychology, right there. Corporations use this method to spy on customers, like Comcast or Verizon for damage control.But we used to do this for protests like OWS.
- Sensational Mike (@UzumakiheroGame) reported fromBoston, Massachusetts
Is Xfinity down?
- lisa robinson (@CallHerLis) reported fromBoston, Massachusetts
Sooo, I uninstall the streaming package and call #Xfinity and see.. okay, how much is it gonna be to just switch to the next package, just so I can be able to watch my favorite damn show again??These mfer's want me to jump up to 223.00 a month BEFORE taxes. No REELZ for me 😟
Comcast Xfinity Issues Reports
Latest outage, problems and issue reports in social media:
- Paul Ferguson (@Trepalium) reported
@comcastcares Maybe talk to the rest of your company and let them know how they are doing because 3 days of intermittent service from a routing standpoint is ridiculous. Its amazing how far @Xfinity will go to not acknowledg they're the ones with the issue. SMH
- tdaujr (@Demagicx1) reported
@Summer73317133 @EstelCooper @KamalaHarris I know event though I paid for my services once a month. I Spend 9 hours on the Phone with a top manager at XFinity b/c they charge me and extra 20.00 month with only a 25mbs download when I suppose have 300mbs. She told me to bad take it or leave it. and they cant change that.
- Scott Simmons (@editblog) reported
Hwy @comcastcares internet is down again. Went down yesterday. This was supposed to be fixed after the BIG outage a few weeks ago. Kinda hard for the kids to distance learn when #xfinity isn’t working. The neighbor’s @ATT is working…🤔
- Raider Nation 509 (@jakeprior54) reported
@TheLejundBFM Good ol xFinity. Always doing work in the area here too. Finally told them our modem/router was outdated. Fixed so many problems
- Nyrv Audio (@NyrvSystems) reported
@ATT 28 days 10 phone calls, 2 visits to the ATT store. still no one can figure out how to find the number i ported over from Comcast to your wireless home service. Order # 56-826000027066520
- Premium Babe (@OriginalMgbeke) reported
@Sane_chic LMAOO @ him being kind. Eeeyahh. Are you guys locked in a contract? They terrible. Small rain or snow and it’s tripping. Running back to Xfinity soonest.
- Ryan Smith (@RyanSmithYT) reported
@Xfinity is the worst service ever no one should ever go to them for internet it’s been out for weeks and still can’t get resolved
- Paul Ferguson (@Trepalium) reported
@comcastcares Maybe talk to the rest of your company and let them know how they are doing because 3 days of intermittent service from a routing standpoint is ridiculous. Its amazing how far @Xfinity will go to not acknowledgement they're the ones with the issue. SMH
- k.montega💛🧚🏾♀️ (@_candyyapple) reported
every time i call these xfinity ppl i have to get outta character I’m not for that today lord pls help them fix the problem 🙌🏾
- Abstract (@Abstract_OW) reported
On the phone with comcast because I think my dropping of frames is a network problem (which it is) and hopefully they can help me fix it
