The map below depicts the most recent cities in the United States where Comcast Xfinity users have reported problems and outages. If you are experiencing problems with Comcast Xfinity, please submit a report below.
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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
Comcast Xfinity users affected:
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Comcast is an American telecommunications company that offers cable television, internet, telephone and wireless services to consumer under the Xfinity brand. These offerings are usually available in triple play packages. Comcast Xfinity is the largest cable TV company and largest home Internet service provider in the United States.
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Most Affected Locations
Outage reports and issues in the past 15 days originated from:
| Location | Reports |
|---|---|
| Chicago, IL | 574 |
| Houston, TX | 362 |
| Seattle, WA | 238 |
| Washington, D.C., DC | 225 |
| Philadelphia, PA | 225 |
| Atlanta, GA | 206 |
| Denver, CO | 203 |
| San Francisco, CA | 149 |
| Miami, FL | 142 |
| Sacramento, CA | 142 |
| Indianapolis, IN | 136 |
| Orlando, FL | 133 |
| Portland, OR | 118 |
| Detroit, MI | 114 |
| Boston, MA | 113 |
| Minneapolis, MN | 102 |
| Salt Lake City, UT | 89 |
| Brooklyn, NY | 88 |
| Oakland, CA | 87 |
| Jacksonville, FL | 87 |
| Baltimore, MD | 72 |
| Tampa, FL | 67 |
| Pittsburgh, PA | 65 |
| New York City, NY | 60 |
| San Jose, CA | 55 |
| Tacoma, WA | 47 |
| Reno, NV | 45 |
| Fort Myers, FL | 41 |
| Charlotte, NC | 40 |
| Dallas, TX | 38 |
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Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
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Comcast Xfinity Issues Reports
Latest outage, problems and issue reports in social media:
Paul Ferguson (@Trepalium) reported @comcastcares Maybe talk to the rest of your company and let them know how they are doing because 3 days of intermittent service from a routing standpoint is ridiculous. Its amazing how far @Xfinity will go to not acknowledg they're the ones with the issue. SMH
- tdaujr (@Demagicx1) reported
@Summer73317133 @EstelCooper @KamalaHarris I know event though I paid for my services once a month. I Spend 9 hours on the Phone with a top manager at XFinity b/c they charge me and extra 20.00 month with only a 25mbs download when I suppose have 300mbs. She told me to bad take it or leave it. and they cant change that.
- Scott Simmons (@editblog) reported
Hwy @comcastcares internet is down again. Went down yesterday. This was supposed to be fixed after the BIG outage a few weeks ago. Kinda hard for the kids to distance learn when #xfinity isn’t working. The neighbor’s @ATT is working…🤔
- Raider Nation 509 (@jakeprior54) reported
@TheLejundBFM Good ol xFinity. Always doing work in the area here too. Finally told them our modem/router was outdated. Fixed so many problems
- Nyrv Audio (@NyrvSystems) reported
@ATT 28 days 10 phone calls, 2 visits to the ATT store. still no one can figure out how to find the number i ported over from Comcast to your wireless home service. Order # 56-826000027066520
- Premium Babe (@OriginalMgbeke) reported
@Sane_chic LMAOO @ him being kind. Eeeyahh. Are you guys locked in a contract? They terrible. Small rain or snow and it’s tripping. Running back to Xfinity soonest.
- Ryan Smith (@RyanSmithYT) reported
@Xfinity is the worst service ever no one should ever go to them for internet it’s been out for weeks and still can’t get resolved
- Paul Ferguson (@Trepalium) reported
@comcastcares Maybe talk to the rest of your company and let them know how they are doing because 3 days of intermittent service from a routing standpoint is ridiculous. Its amazing how far @Xfinity will go to not acknowledgement they're the ones with the issue. SMH
- k.montega💛🧚🏾♀️ (@_candyyapple) reported
every time i call these xfinity ppl i have to get outta character I’m not for that today lord pls help them fix the problem 🙌🏾
- Abstract (@Abstract_OW) reported
On the phone with comcast because I think my dropping of frames is a network problem (which it is) and hopefully they can help me fix it
- Annie Heckenberger (@anniemal) reported
Xfinity wifi going down all morning. Is this happening for anyone else? Currently running a laptop off a phone now.
- 🌏 (@___j_i_n____) reported
I feel sorry for the customer care agents who have to work for this sh*tty company @Xfinity
- Lorraine James (@LorrainedJames) reported
@xfinitymobile totally useless. I switched my phone to another provider by xfinity keeps billing me and they have refused to take the device back. Zero customer service. Don’t have get their services
- Rob (@ChiefRoberto) reported
@comcastcares Hi- xfinity stream not working on Samsung Tv, Keeps saying Error. I have deleted it, reinstalled, restarted TV and keeps having same issue within a day. Any thoughts?
- Alec (@ALEChoholic) reported
One more - @comcast I would say **** you too and that you are a massive group of incompetent jackasses but lets face it. You already know this, everyone already knows this, you just choose to make it blatantly obvious instead of have a shred of dignity.
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