Problems detected
Users are reporting problems related to: internet, tv and wi-fi.
The latest reports from users having issues in Springfield come from postal codes 01105.
Comcast is an American telecommunications company that offers cable television, internet, telephone and wireless services to consumer under the Xfinity brand. These offerings are usually available in triple play packages. Comcast Xfinity is the largest cable TV company and largest home Internet service provider in the United States.
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What isn't working?
Please let us know what issue you are experiencing with Comcast Xfinity:
E-mailThank you for the report! If you have any tips or frustrations you wish to share, please leave a message in the comments section!
In the last three months, how would you rate Comcast Xfinity?
2.20 out of 5 124,235 ratings
Thank you!
Problems in the last 24 hours in Springfield, Massachusetts
The chart below shows the number of Comcast Xfinity reports we have received in the last 24 hours from users in Springfield and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
June 17: Problems at Comcast Xfinity
Comcast Xfinity is having issues since 11:20 AM EST. Are you also affected? Leave a message in the comments section!
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Most Reported Problems
The following are the most recent problems reported by Comcast Xfinity users through our website.
Internet (59%)
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TV (13%)
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Wi-fi (12%)
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Total Blackout (7%)
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E-mail (6%)
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Phone (3%)
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Live Outage Map Near Springfield, Hampden County, Massachusetts
The most recent Comcast Xfinity outage reports came from the following cities:Holyoke, West Springfield, Enfield, Chicopee, Indian Orchard, Springfield, Westfield, Wilbraham and Southwick.
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| City | Problem Type | Report Time |
|---|---|---|
 Holyoke | TV | |
| West Springfield | TV | |
| Enfield | Internet | |
| West Springfield | Internet | |
| Chicopee | Wi-fi | |
| West Springfield | Internet |
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Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
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Comcast Xfinity Issues Reports Near Springfield, Massachusetts
Latest outage, problems and issue reports in Springfield and nearby locations:
- Ronni Gordon (@ronni_gordon) reported fromHolyoke, Massachusetts
@Xfinity You’re impossible I’ve been trying to get through to agent to report calls I’ve been getting about open service order & you have no option. Very frustrating to have communications company that won’t communicate.
- Kenz (@kenzloren) reported fromSpringfield, Massachusetts
Xfinity gotta be the worst cable company ever I pay the bill and all of a sudden all the boxes stop working what kind of backwards sh*t is that
- Leon Nguyen (@xLe0nx) reported fromSpringfield, Massachusetts
Seemd like my @comcast internet is down due to the thunderstorm.There goes my plan to keep watching #StrangersThings...
- Ryan Borges (@ryanborges24) reported fromSpringfield, Massachusetts
@jeff_gluck Xfinity race yesterday proves how terrible this package is.
- Leon Nguyen (@xLe0nx) reported fromSpringfield, Massachusetts
Seems like my @comcast internet is down due to the thunderstorm.There goes my plan to keep watching #StrangersThings...
- Kola Champagne Papi (@CalebCruzado) reported fromSpringfield, Massachusetts
@Xfinity has had four, I’m now waiting on my fifth technician to come fix the WiFi at my house. And it’s the same problem every single time. Please count your days.
- Mara Chapin (@marachapin) reported fromLudlow Center, Massachusetts
@kaaaaylee Same! It’s a dish service or spectrum/xfinity in wmass. My hometown is starting their own fiber through the electric company, which is pretty awesome. But Spectrum is the worst by far... outdated cable, terrible pricing and outages without warning.
- Pete Skerritt (@PeteSkerritt) reported fromWest Springfield, Massachusetts
I think Xfinity is legit stumped, because speeds directing to Xfinity-related servers are still just fine. But YouTube is broken. Some websites don’t work. I’m afraid to turn on my Xbox One or Switch, since they probably can’t connect at dial-up speeds.
- Joel McAuliffe (@JoelforChicopee) reported fromChicopee Falls, Massachusetts
In Chicopee, we know first-hand how big corporate monopolies like Charter Spectrum do business — and it’s the same for Comcast, Verizon, and all the others. They force people to pay ridiculous prices in exchange for poor service because they know consumers have no other options.
- Pete Skerritt (@PeteSkerritt) reported fromWest Springfield, Massachusetts
Wow, @Xfinity sure is quiet tonight while its internet service in at least the northeastern US is broken. Less than 2Mbps down on a 300Mbps plan, and I’m not alone. What’s happening in Philly? Any public acknowledgement? Any “We’re working on it?” No? Nothing?
- Jon Snow (@mattdupont17) reported fromSpringfield, Massachusetts
@PinkGlitterRain @JaniceKapner @TMobile Nice! Xfinity mobile uses Verizon cell service and they don't have a down payment for pre-ordering the Note 20 Ultra. I wish I was a celebrity so more people could read this
- Bob Parker (@bob118) reported fromAgawam, Massachusetts
@DIRECTV I am pretty ticked off that when my 2 yr agreement expired U was told me to call to get a better pricing. So I called,Loyalty discount was a lousy $10. sh*t no wonder why your bleeding customers! Well my signal doesn’t go out now with Xfinity when it rains. My 2 cents!
- Nathan Blais (@nateblais_) reported fromSpringfield, Massachusetts
@Xfinity has t h e worst customer service of all time lmao
- 👑Disgruntled Pasta Shape King👑 (@Fluffysaur) reported fromSpringfield, Massachusetts
Damn like I really couldn't sleep so I pulled out the handy dandy old ass tablet we have. Pulled up that old ass Xfinity stream service and tried to catch up on sh*t. But it truly duly just updated on me and logged my ass out from the phantom account I had. Damn.
- Bridget Zarych (@bridget_zarych) reported fromSpringfield, Massachusetts
I think the biggest issue in my family is figuring out what the xfinity password is every time my mom forgets the one emily makes it and changes it and then I go to login and it's WW3
- Beach Mom (@CeceCalabrese) reported fromAgawam, Massachusetts
@Outlander_STARZ Too bad I can’t watch it even though I pay through the nose for my Starz channel on Comcast. #ripoff
- GEESTER LEBRON ⚰️ (@Geester6790) reported fromSpringfield, Massachusetts
@KaseyChante @Xfinity Can u send me the support number I’ve been looking for it on the site
- Bren🌹 (@bren_matyseck) reported fromWestfield, Massachusetts
Jesse kicked me off his moms xfinity and I have never been so hurt in my life
- MAIN EVENT TIME!! (@WWeed413) reported fromChicopee Falls, Massachusetts
@Comcast really needs to add AXS so awful its not avaible on their platform we want NJPW
- brandoooo (@Brandomight69) reported fromSpringfield, Massachusetts
That whole Comcast and power sh*t is fake that’s definitely a publicity stunt for them to drive in more viewers
Comcast Xfinity Issues Reports
Latest outage, problems and issue reports in social media:
- Paul Ferguson (@Trepalium) reported
@comcastcares Maybe talk to the rest of your company and let them know how they are doing because 3 days of intermittent service from a routing standpoint is ridiculous. Its amazing how far @Xfinity will go to not acknowledg they're the ones with the issue. SMH
- tdaujr (@Demagicx1) reported
@Summer73317133 @EstelCooper @KamalaHarris I know event though I paid for my services once a month. I Spend 9 hours on the Phone with a top manager at XFinity b/c they charge me and extra 20.00 month with only a 25mbs download when I suppose have 300mbs. She told me to bad take it or leave it. and they cant change that.
- Scott Simmons (@editblog) reported
Hwy @comcastcares internet is down again. Went down yesterday. This was supposed to be fixed after the BIG outage a few weeks ago. Kinda hard for the kids to distance learn when #xfinity isn’t working. The neighbor’s @ATT is working…🤔
- Raider Nation 509 (@jakeprior54) reported
@TheLejundBFM Good ol xFinity. Always doing work in the area here too. Finally told them our modem/router was outdated. Fixed so many problems
- Nyrv Audio (@NyrvSystems) reported
@ATT 28 days 10 phone calls, 2 visits to the ATT store. still no one can figure out how to find the number i ported over from Comcast to your wireless home service. Order # 56-826000027066520
- Premium Babe (@OriginalMgbeke) reported
@Sane_chic LMAOO @ him being kind. Eeeyahh. Are you guys locked in a contract? They terrible. Small rain or snow and it’s tripping. Running back to Xfinity soonest.
- Ryan Smith (@RyanSmithYT) reported
@Xfinity is the worst service ever no one should ever go to them for internet it’s been out for weeks and still can’t get resolved
- Paul Ferguson (@Trepalium) reported
@comcastcares Maybe talk to the rest of your company and let them know how they are doing because 3 days of intermittent service from a routing standpoint is ridiculous. Its amazing how far @Xfinity will go to not acknowledgement they're the ones with the issue. SMH
- k.montega💛🧚🏾♀️ (@_candyyapple) reported
every time i call these xfinity ppl i have to get outta character I’m not for that today lord pls help them fix the problem 🙌🏾
- Abstract (@Abstract_OW) reported
On the phone with comcast because I think my dropping of frames is a network problem (which it is) and hopefully they can help me fix it
